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Customer Case Study Survey - CenterPoint Engery

Client: Steve Garfield, Supervisor GIS Support and Administration
Customer: CenterPoint Energy
Product Purchased: SLAM Management Control Suite including
  Change Management and Help Desk Control


ABOUT CENTERPOINT ENERGY
CenterPoint Energy is a company with more than 5 million metered customers and a long history of service. CenterPoint Energy operates in five primary businesses: electric transmission and distribution, natural gas distribution, interstate natural gas pipelines, field services, and competitive natural gas sales and services. Composed of an electric transmission and distribution utility serving the Houston metropolitan area, CenterPoint also provides local natural gas distribution businesses in six states, competitive natural gas sales and a service business serving customers in the eastern half of the U.S.  Interstate pipeline operations with two natural gas pipelines in the mid-continent region, and a field services business with natural gas gathering operations, also in the mid-continent region, round out CenterPoint’s operations. An established company with substantial assets that are managed by experienced people, CenterPoint Energy is a publicly traded company on the NYSE.

CENTERPOINT ENERGY’S REASONS FOR ACQUIRING NEW SOFTWARE
The product that was currently in use for change and help desk management could no longer be fixed or upgraded. In fact, the company that developed that product went out of business. Since CenterPoint Energy could no longer use that product in their environment, they were looking for a solution that would be more like an upgrade to their existing system—a product where they could readily migrate their existing data and not lose any functionality. SLAM Solutions satisfied that need.

WHY CENTERPOINT ENERGY CHOSE SLAM
As a software tool that was written in .Net, CenterPoint Energy felt the product was current and would be maintainable. They found the product flow to be very close to what they needed and all the functionality required was in place. The ease of adding fields and field values was a big plus as well. As Mr. Garfield said: “Installation was a snap and it took very little time to get up and running. We also established a quick rapport with the people at SLAM Solutions and felt they had a desire to work with us for a good solution.”

Asked about working with SLAM, Mr. Garfield stated: “The folks at SLAM Solutions have been extremely responsive to our requests for minor modifications. They have added all requests to the product quickly and with very little problems. No software is perfect and we did encounter a couple of minor bugs that they fixed right away. They are a pleasure to work with.

“After working with the product for several weeks now, we have gained an appreciation of how well the system works. We are not using the asset or task management modules but Help Desk and Change Management provide us with what we need at this time.

“SLAM’s customer service is outstanding. They are quick, efficient, and pleasant.”